Legal notice

Last Updated: September 2026

These Terms of Service (“Terms”) are a legally binding agreement between Felvin (“we”, “us”, “our”) and all users and customers (“you”, “your”) of our website and online store. By browsing our site, placing orders, and purchasing products from Felvin, you confirm that you have read, understood, and fully accepted these Terms, as well as our Shipping Policy and Privacy Policy. If you do not agree with any part of these Terms, please refrain from using our website and services.

1. General Store Information

Felvin is an international cross-border retail brand offering high-quality consumer products with worldwide shipping services. All products available on this website are intended for personal, non-commercial use only. Any unauthorized resale, commercial distribution, mass duplication, or business utilization of our products, images, and store content is strictly prohibited.

2. User Eligibility & Responsibilities

You must be of legal age in your country or region of residence to independently place orders on our store. When creating orders, you agree to provide true, accurate, complete, and up-to-date personal and shipping information. You shall not use our website for illegal, fraudulent, malicious, or unauthorized activities that may harm store operations or violate relevant laws and regulations.

3. Product Accuracy & Updates

We make every effort to ensure that all product descriptions, sizes, specifications, images, and display details on the Felvin store are accurate and consistent. Due to different screen resolutions, lighting environments, and minor product batch upgrades, slight color differences or subtle detail deviations may exist between online images and physical products. These minor variations do not constitute product defects or quality issues.

Felvin reserves the right to modify, update, adjust, or discontinue any product style, design, function, or listing information at any time without prior notice.

4. Pricing & Global Tax Policy

All product prices displayed on the Felvin website are 100% duty-free and tax-free for all global customers. There are no hidden fees, no import duties, no customs charges, and no additional sales taxes. The final price displayed at checkout is the total amount you need to pay with zero extra costs.

We reserve the right to correct typographical errors, system glitches, or incorrect pricing displays. Orders placed under mistakenly incorrect prices due to system failures may be canceled or adjusted at our sole discretion without prior notice.

5. Official Shipping & Delivery Terms

All Felvin orders are subject to our standardized global shipping rules:

Worldwide Shipping: Available to most countries and regions across the globe 🌐
Processing Time: All orders will be shipped within 1–2 business days after payment confirmation
Standard Shipping: 7–12 business days
Express Shipping: 5–8 business days
Overall Delivery Timeframe: Estimated 5–12 business days

All delivery times are estimated for reference only. Minor delivery delays may occur due to customs clearance procedures, local logistics efficiency, public holidays, extreme weather, or force majeure factors, which are beyond our control.

6. Intellectual Property Rights

All intellectual property rights of the Felvin store are exclusively reserved, including but not limited to brand logos, trademarks, website layout, text content, original product images, graphics, and design materials. Without written authorization from Felvin, no individual or organization may copy, reproduce, modify, disseminate, screenshot, or commercially use any of the above content. Any intellectual property infringement will be pursued for legal liability.

7. Privacy Protection

We strictly protect user personal privacy and comply with global data protection regulations. All personal information collected during website browsing, order checkout, and transaction processing is only used for order fulfillment, logistics tracking, after-sales service, and daily store operation. We will never sell, rent, or disclose your private data to third parties without your explicit consent.

8. Disclaimer of Warranties

The Felvin website and all products are provided on an “AS IS” and “AS AVAILABLE” basis. We do not provide any explicit or implicit warranties, including but not limited to uninterrupted website operation, error-free content, absolute product suitability for specific usage scenarios, and zero delivery risks.

9. Limitation of Liability

To the maximum extent permitted by applicable laws, Felvin shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website and products, including but not limited to logistics delays, improper product use, personal operation errors, and third-party claim losses.

10. Policy Revisions & Updates

Felvin reserves the right to revise, update, and optimize these Terms of Service at any time without prior notice. The updated terms will take effect immediately after being published on this page. Your continued use of the website and placement of orders after updates constitutes your acceptance of the latest Terms.

11. Service Termination

We reserve the right to restrict website access, cancel invalid orders, or terminate service permissions for users who violate these Terms, engage in fraudulent transactions, malicious disputes, or any behavior that damages the legitimate rights and interests of Felvin.

12. Dispute Resolution

All transaction disputes arising from the use of this website shall be resolved through friendly negotiation. If negotiation fails, disputes shall be settled in accordance with applicable international e-commerce laws.

13. Contact Information

If you have any questions or inquiries about our legal terms, shipping policies, or store services, please contact our official customer support team.

Your cart is empty

Your cart

Estimated total